What Happens When We Quote

Is it a little unsettling to think about having somebody come to your house to do a quote? Have you wondered how much you need to budget for window cleaning? Does a free quote come with an obligation to use our service? All of these are very valid questions or concerns, they are all concerns that I would think about myself when I need to get a quote from someone. With that in mind, this post is designed to take the mystery out of our quoting process and make you feel at ease to pick up that telephone and give us a call.

Click on the image for your personal, free, no obligation quote.

Click on the image for your personal, free, no obligation quote.

First, let’s run through our quoting process and after we will answer some commonly asked questions about our quotes. So here it is, what to expect when receiving a quote:

  • First there will be initial contact. Whether you email, text or call us, we are available to take your quote request. You may even like to fill out our quote form here, which gives us enough of your information for us to follow up on.

  • When we first touch base we will usually ask for some general details. Where you are situated, the size of your home and how urgent the job is, are some examples of information that we may ask about to get an idea of what the job entails. If you are unsure of the answers that’s no problem, we will find out when we take a look at the job.

  • In most cases, we will also set up an appointment to pass by your home or business to take a look at what is involved. Sometimes we will give you a rough idea of pricing on the phone, however to give you the best and most accurate price it is always good for us to take a quick look at the job. We only need to see the outside of the home or business and you don’t have to be there if it isn’t convenient.

  • We will pass by your home or business and do a count of window panes etc. We look at the condition of the glass, tracks and screens and any factors like paint overspray, builders residue or ladder access.

  • By this point we should well and truly have a price for you. We can send this information to you or often we can give you the price onsite after taking a look. Keep in mind that we keep our prices very reasonable, however, our quotes are designed to factor in doing an excellent job, working under public liability and providing a premium service you will be satisfied with.

  • If you decide to go ahead with your quote we will get you booked in for your cleaning at a convenient time that suits you as soon as possible.

There you have it, the whole process from start to finish. As you can see, nothing too complicated. Now here are some answers to some commonly asked questions:

Can you give me a quote over the phone?
We can give you an idea of what it will cost over the phone, however, we always confirm pricing onsite. This way we can always guarantee you the best value for money.

Do I need to be home to get a quote?
No, it is easy for us to quote by inspecting the outside perimeter of the job.

How long does it take?
We usually only need 5-10 minutes onsite to calculate the quote.

Am I obligated to follow through in any way?
No, not at all. We are quite happy to provide you with a quote, even if you decide not to go ahead.

What if I have a cheaper quote from someone else?
We try and keep our pricing as reasonable as possible. We understand that we aren’t always going to be the cheapest. We never want to sacrifice work quality, safety or attention to detail so that we can drop prices. We firmly believe that we are worth every cent. If you do get a cheaper quote, we suggest that you check they have public liability and that tracks and screens are included in your quote.

Hopefully we have answered a lot of your questions. If you are still wondering about something regarding our quoting system or if you have a window cleaning question in general, get in touch with us on 0426 482 430 or twentytwenty.windowcleaning@gmail.com