Questions You Should Ask Your Window Cleaner

It would be safe to say that you want to get the most out of the resources that you put towards getting your windows cleaned. With that in mind, communication is key! As a business owner, a big part of my job is making sure that we meet client expectations. We try our hardest to specify exactly what our service entails and what is included in a client’s quote that has been tailored to their home. When hiring a window cleaner, it pays to ask them certain questions so that you are both on the same page with regards to the work being carried out. That doesn’t necessarily mean that you have to strap them down and roll out your best interrogation techniques, it’s simply a part of the conversation that you have when receiving a quote.  

While reading the suggested questions, it’s good to keep in mind that a good window cleaner isn’t necessarily going to be the cheapest, however, an expensive window cleaner isn’t necessarily going to be the best. It’s all about what you want out of your experience and asking some questions may help you to find a good fit. So here we go, questions to ask your window cleaner:

What is included in my quote?

This one may seem like a no brainer but it’s really quite important. Window cleaning can be priced to include certain services or priced to leave certain aspects out. Some examples: Does your quote include a clean of screens? Are the tracks getting vacuumed and wiped out? Or, just a wipe. Will the window cleaner remove any paint they come across?

These are some aspects that can be included in a quote or can be left out, depending on your own personal wants, needs, and budget. 

**Warning** The cheapest price is not necessarily the best value. For example, let’s say that you receive a quote for $200 from one window cleaner and $180 from another. Which offers the best value? The second one at $180, right?! Not necessarily, perhaps he has quoted “glass only”, for an extra $20 bucks you may have your screens cleaned or tracks vacuumed and, value wise, the first quote is actually better. You get the point. Cheap isn’t always better. 

Do you have public liability?

Often a window cleaning business will advertise on his website or social profiles that they are insured. It’s worth checking for the peace of mind that if something goes wrong their business can cover the cost of reparations. Neither the window cleaner nor the client wants mishaps to happen, but even with the off chance of something going wrong it’s good to know that it’s covered. 

Window cleaning can often require specialised techniques and equipment to get the best results in the least intrusive way.

Window cleaning can often require specialised techniques and equipment to get the best results in the least intrusive way.

Are you a professional window cleaner? / Is window cleaning your specialty?

As a window cleaner, I wouldn’t be able to clean an oven like a professional and I might not be much chop at, say, cleaning a pool. The cleaning industry is made up of several different aspects. An average cleaner may be awesome at giving your home a general clean but might not be the best option for your windows. Unfortunately, too often we see scratched windows because someone who doesn’t specialise in window cleaning has tried to remove abrasive residue or used a harsh cleaning method.

Professional window cleaners have specialised tools and methods for cleaning windows efficiently, correctly, and without risk of damage to your home or workspace.

How often should I have my windows cleaned?

The answer to this question can differ so much on the environment of your home or business. For example, if you live by the sea it may be necessary to have your windows cleaned quarterly. If you live in a typical home and suburb it may only be necessary annually or bi-annually. Whatever your situation, why not ask for your window cleaner’s opinion. Then you can plan a regular maintenance plan with him.

Get in touch! 

You may have your own questions after reading this article. If you live on the Gold Coast, Australia, feel free to get in touch with us and we can answer your questions over the phone or in-person. If you don’t live on the Gold Coast and have a window cleaning related question, feel free to email us and we will try our best to answer. Also check out our comprehensive FAQ, we may already have the answer to your question!